Terms of service

1. Parties and scope

1.1 These Terms govern the provision of Reviy (reviy.app) by Hybrida Marketing S.r.l., with registered office at Via Castel di Ieri 21, 00155 Rome, VAT 15366611000, REA RM-1585615, PEC hybrida@legalmail.it ("Hybrida"), to the party that purchases through the checkout (the "Customer").

1.2 The service is intended for professionals and businesses only. The Customer declares that it acts for purposes connected with its professional activity and is not a consumer.

1.3 The contract is concluded when the Customer accepts these Terms and completes payment on the Stripe checkout. The prices and the plan chosen are those shown in the checkout.

2. Definitions

• Reviy: Hybrida's software platform for improving the Customer's visibility in AI assistants.
• GEO Setup: the initial configuration and planning activity described in Article 3.2. Action Plan: the quarterly activity plan delivered by Hybrida after the GEO Setup.
• Subscription: access to Reviy for the chosen plan (Complete or Core).
• Reviy Expert: the Reviy expert dedicated to the Customer, included only in the Complete plan.
• Plan Sheet: the description of the features, limits and services included in each plan, published on reviy.app/pricing and summarized in the checkout at the time of purchase.

3. Services

3.1 Included services. The services, features and usage limits of each plan are those indicated in the Plan Sheet at the time of purchase. Hybrida may update the Plan Sheet for new purchases; for ongoing contracts Article 14 applies.

3.2 Complete plan. It includes the GEO Setup, the Reviy Subscription and the support of the Reviy Expert, at the times and in the manner indicated in the Plan Sheet. The GEO Setup includes the setup session with the Customer, the initial analysis, the configuration of Reviy, the technical work on the website and the delivery of the quarterly Action Plan. If the Customer has no website, Hybrida may create a basic page. The GEO Setup is included in the price of the annual plan. Reviy Expert support is subject to reasonable use: if it continuously requires more effort than indicated in the Plan Sheet, Hybrida may propose a different plan in good faith. In the first 3 months after the Action Plan, Hybrida may publish content for the Customer under the conditions of Article 7.

3.3 Core plan. It includes only access to the Reviy software, which the Customer uses independently within the limits indicated in the Plan Sheet. It does not include the GEO Setup, the Action Plan, publication by Hybrida or Reviy Expert support.

4. Prices and payment

4.1 Prices in euros, VAT excluded:

4.2 Payment is made via Stripe using the methods shown in the checkout. The Customer provides correct tax data (company name, VAT number, SDI code or PEC) and Hybrida issues an electronic invoice.

4.3 The monthly fee is renewed and charged automatically at each due date; the annual fee is charged in a single payment.

4.4 In case of non-payment Hybrida may suspend access 7 days after a written reminder. Interest under Legislative Decree 231/2002 accrues on overdue amounts.

5. Commencement, term and renewal

5.1 Setup and Action Plan. Hybrida performs the setup within 1 week of payment and delivers the Action Plan within 1 week of the setup. The deadlines shift for the time of any delay by the Customer in providing information, access or availability for calls.

5.2 Commencement. The Subscription runs from the date of payment. The timing of the setup and delivery of the Action Plan (Article 5.1) does not affect commencement or the fees.

5.3 Core plan. Access to Reviy is activated following payment.

5.4 Term and renewal. Monthly and Core: term of one month, automatic renewal month to month, with no minimum commitment. Annual: term of 12 months from commencement, with automatic renewal for a further 12 months at the list conditions in force, unless cancelled at least 30 days before expiry. Hybrida sends a renewal reminder 45 days before.

6. Cancellation and refunds

6.1 Monthly and Core. The Customer may cancel at any time, without penalty, from the Stripe area or by writing to amministrazione@hybrida.io. Cancellation takes effect at the end of the month already paid; if notified less than 7 days before renewal, it takes effect from the end of the following month.

6.2 Annual. The Customer may avoid renewal by cancelling under Article 5.4. Early termination is not provided for: the service remains active until the end of the 12 months.

6.3 No refunds. Amounts already paid, including the GEO Setup (also when included in the annual plan), are not refundable, whether in case of cancellation, non-use or results different from expectations.

6.4 Exception. If Hybrida does not deliver the service for reasons attributable to it and does not remedy within 30 days of the Customer's written notice, the Customer is entitled to a proportional refund of the period paid and not enjoyed.

6.5 Plan change. Switching from Core to Complete requires the GEO Setup at the list price, unless otherwise agreed in writing. Switching from Complete to Core takes effect at the end of the period already paid.

7. Content and publication

7.1 The Customer publishes. Unless otherwise agreed, content generated or optimized with Reviy is published by the Customer on its own website and channels. The Customer may modify it and write its own.

7.2 Hybrida publishes, only with approval. If Hybrida publishes on behalf of the Customer (for example in the first 3 months of the Complete plan), it does so only after the prior written approval of each item of content, including by email or WhatsApp. Silence does not count as approval, and without approval Hybrida does not publish.

7.3 Customer responsibility for content. Content is informational and does not constitute legal, health or tax advice. Before publication the Customer verifies the accuracy of the information (services, titles, prices, results) and compliance with the rules and professional ethics of its activity, including the lawyers' code of conduct, the rules on health advertising and the rules of the relevant professional body. The Customer is responsible for the content it approves and publishes. Content generated with AI may contain errors or inaccuracies.

7.4 Website access. The Customer warrants that it is entitled to allow work on the website (CMS, DNS, tags) and provides the necessary access.

8. Customer obligations

8.1 The Customer provides truthful and complete information, takes part in the scheduled calls and keeps its credentials safe, being responsible for their use.

8.2 The Customer does not use Reviy for unlawful, misleading, disparaging or spam content, does not resell or transfer access to third parties and complies with the terms of use of AI platforms and search engines.

8.3 The Customer does not enter into Reviy health data, patient or customer data, or other special categories of personal data.

9. No guarantee of results

9.1 Reviy aims to improve the Customer's visibility in AI assistants. These are third-party systems, outside Hybrida's control, with variable answers that change over time.

9.2 Hybrida undertakes to perform the activities described with diligence (obligation of means) and does not guarantee citations, rankings, traffic, contacts, customers or revenue. As a rule, at least 3 months of data are needed to assess results.

9.3 Estimates and commercial examples, including the relationship between the cost of the service and the value of a new customer, are indicative and not binding.

10. Intellectual property

10.1 Reviy, the software, the trademarks, the Reviy Academy materials and the documentation remain the property of Hybrida or its licensors. For the duration of the contract the Customer receives a non-exclusive and non-transferable license to use them for its own internal needs.

10.2 Content delivered to the Customer, once paid for, may be used and published by the Customer even after the end of the contract.

10.3 The Customer grants Hybrida the right to use the materials and information provided to deliver the service. The Customer authorizes Hybrida to mention its name and logo as a Reviy customer. For case studies, testimonials or data on results, Hybrida first asks for written approval of the content. The Customer may revoke the authorization at any time by writing to amministrazione@hybrida.io, for future publications.

11. Personal data and confidentiality

11.1 Each party processes personal data in compliance with Regulation (EU) 2016/679 (GDPR). Hybrida's privacy notice is available at https://reviy.app/docs/privacy-policy.

11.2 For the personal data that the Customer uploads or generates in Reviy, the Customer is the controller and, by accepting these Terms, appoints Hybrida as processor under Article 28 GDPR. Hybrida: (a) processes the data only to deliver the service and according to the Customer's documented instructions; (b) ensures the confidentiality of those who access it; (c) adopts adequate security measures; (d) assists the Customer with data subjects' requests and informs the Customer without undue delay of any data breach; (e) on termination of the contract returns or deletes the data under Article 13.3; (f) allows reasonable audits, with prior notice. Hybrida may use third-party providers (for example for AI services, hosting and payments), bound by equivalent obligations; the updated list is provided on written request to amministrazione@hybrida.io.

11.3 Each party keeps the other's non-public information confidential, during the contract and for 3 years after it ends.

12. Liability

12.1 To the extent permitted by law, Hybrida's liability is limited to direct and foreseeable damages and does not exceed the total fees paid by the Customer in the last 12 months.

12.2 Hybrida is not liable for indirect damages, loss of profit, loss of customers or revenue, damages arising from content approved or published by the Customer, or the decisions or malfunctions of AI platforms, search engines and other third-party services.

12.3 No limitation applies in case of willful misconduct or gross negligence and to the extent that it cannot be limited by law.

12.4 Hybrida undertakes to keep Reviy available with diligence, but does not guarantee freedom from interruptions. Maintenance is communicated where possible.

13. Suspension and termination

13.1 Hybrida may suspend access in case of non-payment (Article 4.4), unlawful use or breach of Article 8.

13.2 Each party may terminate the contract for serious breach by the other not remedied within 15 days of written notice. The contract terminates automatically, with written notice from Hybrida, in case of breach of Article 8.2.

13.3 On termination access ends. On request within 30 days the Customer may export reports and content; after 90 days Hybrida deletes the Customer's data, save for legal obligations.

14. Changes

14.1 Hybrida may update Reviy and its limits for technical, legal or product reasons.

14.2 Hybrida may amend these Terms and the prices with 30 days' notice by email. If the change worsens the Customer's position, the Customer may cancel without penalty by the effective date; prices for the period already paid do not change.

14.3 Hybrida may assign the contract to a company in its group or to a successor in the business, notifying the Customer.

15. Governing law and jurisdiction

15.1 The contract is governed by Italian law.

15.2 The Court of Rome has exclusive jurisdiction over any dispute.

15.3 Communications are made by email to amministrazione@hybrida.io or by PEC to hybrida@legalmail.it for Hybrida, and to the address indicated by the Customer in the checkout.

16. Final provisions and specific approval

16.1 These Terms are the entire agreement between the parties on the service. If a clause is invalid, the others remain valid.

16.2 Under Articles 1341 and 1342 of the Italian Civil Code, the Customer declares that it has read and specifically approves the following clauses: Article 5.4 (automatic renewal), Article 6 (cancellation and refunds), Article 9 (no guarantee of results), Article 12 (limitation of liability), Article 13 (suspension and termination), Article 14 (changes), Article 15 (exclusive jurisdiction).